1 reviews | Active since Jun 2016
Operation has to be cancelled
<p>I have been waitng for authorisation since 12 Oct 2016 for an operation that is scheduled for today, 17 October 2017. Since I have not received authorisation, the operation has to be cancelled. Do these people realise how much pain and suffering they are causing ? I depended on you !!!</p>
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days. We will however prioritise this to be resolved urgently.
Yours sincerely,
Medshield
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days. We will however prioritise this to be resolved urgently.
Yours sincerely,
Medshield
Good day,
It has been confirmed with our hospital department (MSO-Medical Services Organisation) that the medical advisor has not approved this authorisation as he has instructed MSO to arrange a consultation for the member with the Back Clinic. The consultation has been scheduled for the 20/10/2016 at 9.30am. MSO did advise the member at about 2.30pm yesterday afternoon. Depending on the outcome of this consultation, the authorisation will be reviewed.
We trust you find the above in order.
Yours sincerely,
Medshield
Good day,
It has been confirmed with our hospital department (MSO-Medical Services Organisation) that the medical advisor has not approved this authorisation as he has instructed MSO to arrange a consultation for the member with the Back Clinic. The consultation has been scheduled for the 20/10/2016 at 9.30am. MSO did advise the member at about 2.30pm yesterday afternoon. Depending on the outcome of this consultation, the authorisation will be reviewed.
We trust you find the above in order.
Yours sincerely,
Medshield