Operation authorization

<p>Medshield... I hope your other members do not battle like we do with your pathetic services and customer/patient care. After fighting for MRI scan since last Friday it was eventually approved. Despite the fact its the new year. Despite the fact that you paid no NO NO NO other hospitalizatiin for 6 years for either of us. Joyfully you collect our premiums to pay major bonuses ect. After the MRI the damage to my husbands vertabrain L3/4 L5/s is very clearly visible. The operation on 25 October went terribly wrong. That i willdeal with on my own. Dr Younis from Bedford Gardens wrote a motivation letter...got the quotes for the prosthesis together with all relevant documents including a copy of the MRI scan. Thebogo at hospital is the person following up with your side. Yesterday just before 4 I went to admin and discovered that MEDSHIELD sits with the request to authorise the operation for almost 4 days...nobody attending to the matter. Why should you...your husband/spouce has not lost the use of his right leg and can walk perfect without any help. My husband is in wheelchair and CAN NOT WALK. The pain is unbearable. Desire Mitchell, the reception manager, eventually gets hold of Richard..a supervisor. 10 min ago i get a call from the hospital..Richard finally answered our calls sine 8am. He will forward an email to hospital. To say the least your service needs urgent attention. URGENT. . To Thebogo...At the hospital. If you dont get any joy the first day you call your manager and or supervisor. You sat with this file for 3 days and not thinking any further. Please start taking your job more serious. There are patient who depend on you. My husband is not lying their with a broken toe....... He can not walk. I will go out of my way to take this matter to the highest level. Be assure of that. Your service stinks. Its wrotten. The operation is now scheduled for monday late afternoon in case you do care.</p>