1 reviews | Active since Jul 2011
old codes - lots of drama
<p>Why on earth do you only accept the code for naltrexone in powder form, but not the one in capsule form??? It’s the same thing, the only difference is the level of effort it takes for me to get it. I thus cannot get the capsules from my pharmacy, I have to order the powder directly from the supplier, pay for it myself and then claim it back from you????? This is also not how it was explained to me when I phoned, your consultant just said the pharmacy used the wrong code, only when the pharmacy themselves phoned, it was explained properly. <br /> I pay you a lot of money on a monthly basis, and I am definitely not getting the service that reflects that, It ALWAYS has to be a mission</p>
Dear Member.
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Dear Member.
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Good day Mrs Hanekom
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention. We do sincerely apologised for the inconvenience caused.
Please be advised that the medication in question whether a capsule or powder is a scheme exclusion and therefore is not covered from chronic benefit.
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you are an important partner to our Scheme.
Kind regards
Cleo Tseka
Medshield medical scheme.
Good day Mrs Hanekom
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention. We do sincerely apologised for the inconvenience caused.
Please be advised that the medication in question whether a capsule or powder is a scheme exclusion and therefore is not covered from chronic benefit.
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you are an important partner to our Scheme.
Kind regards
Cleo Tseka
Medshield medical scheme.