TM
Takalani M
1 reviews | Active since Sept 2017
16 Apr 2019, 07:40
Not Happy with the medical aid
I am not happy with the service I am getting from the medical aid I was given a list of Pregnancy vitamin and when I went to pharmacy the medical aid doesn't pay. Why are you not transparency to us now I'm paying for something which doesn't help me. I hope I wont have a problem when I go give birth to get authorization. I AM NOT HAPPY
Helpful (0)
Replies (2)0
Replies (2)
Medshield's replyOfficial
16 Apr 2019, 08:02Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating. Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days. Yours sincerely, Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating. Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days. Yours sincerely, Medshield
Medshield's reply16 Apr 2019, 08:02
Official
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating. Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days. Yours sincerely, Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating. Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days. Yours sincerely, Medshield
Medshield's replyOfficial
26 Apr 2019, 14:08Good day
With reference to your enquiry regarding: 160419QD2JFH As discussed telephonically , please be advised that the Pregnancy vitamin has been approved to be funded in accordance to scheme rules and benefits available.It should be noted that only medication indicated on the list will be payable.
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you as the member is an important partner to our Scheme. We trust you find the above in order.
Yours sincerely, Medshield
With reference to your enquiry regarding: 160419QD2JFH As discussed telephonically , please be advised that the Pregnancy vitamin has been approved to be funded in accordance to scheme rules and benefits available.It should be noted that only medication indicated on the list will be payable.
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you as the member is an important partner to our Scheme. We trust you find the above in order.
Yours sincerely, Medshield
Medshield's reply26 Apr 2019, 14:08
Official
Good day
With reference to your enquiry regarding: 160419QD2JFH As discussed telephonically , please be advised that the Pregnancy vitamin has been approved to be funded in accordance to scheme rules and benefits available.It should be noted that only medication indicated on the list will be payable.
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you as the member is an important partner to our Scheme. We trust you find the above in order.
Yours sincerely, Medshield
With reference to your enquiry regarding: 160419QD2JFH As discussed telephonically , please be advised that the Pregnancy vitamin has been approved to be funded in accordance to scheme rules and benefits available.It should be noted that only medication indicated on the list will be payable.
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you as the member is an important partner to our Scheme. We trust you find the above in order.
Yours sincerely, Medshield