Not getting the benefit they claim I'm covered for.

Member *** Dependant 00

I have literally been struggling since early December. I've spent more than 100 minutes on the phone with various agents and on no less that 18 chats with agents trying to claim a benefit under Addendum A, Page 30 of the 2024 Medphilla Brochure. As soon as think I'm getting somewhere, I'm back to square one. Claim keeps on being rejected as benefit not covered, IT IS COVERED. Then there is an issue with the code, then I need preauthorisation. Every agent has a different issue. I'm fed up and this is the last straw