NOT A DUPLICATED CLAIM!!!!!!!!!!!!!!!!!!!!!!!!

I have been trying to get a blood test account paid now for over 2 months. this was from a hospital stay for my son. I am so disappointed I have been a member for years and never had such an issue the claims are paid quickly with no fuss, I always recommend Medshield to people who are looking for medical aid now you guys are proving me wrong. I am not even going to go through the whole story again instead I am going to give you the email reference number for you to go read the last email I sent which put my query in very easy to understand plain English and yet again you have rejected the claim saying it has been duplicated. HOW can it be duplicated if you have not paid it because you 1st wanted a pathology note which I sent that which was also a mission as people don't read there. Then you rejected the claim saying now you want a motivation letter. I have sent the motivation letter and now you rejecting it saying the claim has been duplicated OMW its not rocket science. I am just waiting for you to say after making me do all this running around and emailing you not going to pay it at all for some nonsense reason.