Non existent customer service for members

Medshield is so internally focused on not honouring their legal obligations as prescribed by the Council of Medical Schemes for PMB conditions, that their MEMBERS NEEDS have become SECONDARY !!!<br> I have tried without success to get approval for a PMB condition with a letter of motivation and the relevant histology reports from my specialist over the last 60 days. The principle officer and clinical officer for the scheme are unapproachable. <br> You can reach their Personal assistants, who after listening to your complaint will forward your query to a subordinate to handle, whom is extremely well trained in making apologies and excuses regarding the lack of feedback and the schemes non compliance with regard to their legal obligations.<br> Feedback is always promised, but never happens!!!<br> I am putting this out there for everyone who has had the same experience with Medshield to re evaluate their membership with this scheme, and will welcome any other Medical scheme to approach me if they can guarantee a better interface with their members and compliance with regard to the legal requirements as stipulated by the Council of Medical Schemes. My email address is ***.z