SS
Simone S
1 reviews | Active since Aug 2018
15 Jan 2021, 11:29
Non existent customer service agents
I have been trying for 3 days now to get in touch with an agent. Over R150 airtime and a cumulative of over an hour on hold. Email sent 3 days ago to ***. Nothing. I understand with covid everything is on a go slow, but really. All I need is one simple document!! Pull up your socks Medshield!
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Replies (2)0
Replies (2)
Medshield's replyOfficial
15 Jan 2021, 11:47Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided urgently.
Yours sincerely,
Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided urgently.
Yours sincerely,
Medshield
Medshield's reply15 Jan 2021, 11:47
Official
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided urgently.
Yours sincerely,
Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided urgently.
Yours sincerely,
Medshield
Medshield's replyOfficial
15 Jan 2021, 15:44Good day
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
Kindly note as discussed telephonically the required document has already been forwarded to your email address as advised
Yours sincerely
Medshield
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
Kindly note as discussed telephonically the required document has already been forwarded to your email address as advised
Yours sincerely
Medshield
Medshield's reply15 Jan 2021, 15:44
Official
Good day
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
Kindly note as discussed telephonically the required document has already been forwarded to your email address as advised
Yours sincerely
Medshield
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
Kindly note as discussed telephonically the required document has already been forwarded to your email address as advised
Yours sincerely
Medshield