BS
Bra_G Senekal

1 reviews | Active since Sept 2016

26 Jun 2023, 10:30

Non-existent communication or service delivery

I have been waiting literally one MONTH for feedback on my request for preauthorization (query number 260523QNGBS9). Could you please attend to this query urgently?

0
Replies (2)
Medshield
Medshield's reply26 Jun 2023, 12:18
Official
Good day, 
 
 Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
 
 Kindly note that your concerns have been prioritised and feedback will be provided urgently.
 
 Yours sincerely,
Medshield
Medshield
Medshield's reply30 Jun 2023, 08:53
Official
Good day

Medshield Medical Scheme received your complaint and would like to thank you for bringing your concerns to our attention.

Kindly be advised that your complaint has been reviewed and a response has been forwarded to your email address. 

Yours sincerely

Medshield Medical Scheme.