Non Compliance
<p>2 years ago Medshield wouldn't pay for a medication called Galvus, but it was the only medication I can take because others cause side-effects, and I am Diabetic, have hypertension and am 77 years old. after reporting them to the Council for Medical schemes they sent me to an independent doctor for assessment. That doctor confirmed I need Galvus. so they supp**** it for one year. Now again they are refusing to pay for it and I am having to take them to court. Dont believe Medshield cares about thier patients they are only interested inbvsaving themselves money. All my requirements are PMB, but they still refuse to pay. </p> <p>Go anywhere for your Medical care but NOT Medshield</p>
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Best regards,
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Best regards,
Good day member.
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
Please note the scheme‘s special case department has reviewed your request and is awaiting outstanding information before your request can be reviewed.
Please see detailed response on your personal mail address.
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you are an important partner to our Scheme.
We trust that you find the above in order.
Kind regards
Cleo Tseka
Medshield medical scheme.
Best regards,
Good day member.
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
Please note the scheme‘s special case department has reviewed your request and is awaiting outstanding information before your request can be reviewed.
Please see detailed response on your personal mail address.
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you are an important partner to our Scheme.
We trust that you find the above in order.
Kind regards
Cleo Tseka
Medshield medical scheme.
Best regards,