Non Activation
<p>On the 14th DecemberI put a report on Hellopeter stating that their co partners Optipharm was not delivering my PMB medication although I had paid for the part that wasn't to be paid by Medshield.</p> <p>I received an e-mail from Rehna Rampersad on the Decmebr 15th apologising and saying that Optiphard had been in contact with me. Yes they did call me promising my Medication. Well suprise suprise it has not arrived, I have tried to call Optipharm three times in the last 3 days, on each of the calls I waited 27 minutes 28 minute and today 29 minutes(I am paying for the calls from Capetown. So I have been unable to make contact with them. If any body wishes to join me in a legal action against Medshield/Optipharm call me on ********** . I am now going to Law in January and claiming damages for incompetenceand expences.</p> <p>KL</p>
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Best regards,
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Best regards,
Good day
We can confirm a manager by the name of Quintin has been in contact with yourself yesterday apologising for the delay in the delivery also confirming that the medications will be delivered.
I confirmed with Optipharm, your medications were delivered on the 21/12/2016 and was signed for by Charmain.
On behalf of the Scheme, I unreservedly convey our apologies to you for any misunderstanding, frustration and inconvenience experienced.
We would further like to provide you with assurance of Medshield’s commitment to improved service delivery as you are an important partner to our Scheme.
Yours sincerely,
Medshield
Best regards,
Good day
We can confirm a manager by the name of Quintin has been in contact with yourself yesterday apologising for the delay in the delivery also confirming that the medications will be delivered.
I confirmed with Optipharm, your medications were delivered on the 21/12/2016 and was signed for by Charmain.
On behalf of the Scheme, I unreservedly convey our apologies to you for any misunderstanding, frustration and inconvenience experienced.
We would further like to provide you with assurance of Medshield’s commitment to improved service delivery as you are an important partner to our Scheme.
Yours sincerely,
Medshield
Best regards,