No urgency for a patients needs or health .just take your money

Pathetic care or concern towards patients condition. I have been waiting for approval or rejection on an appliance since 2 August 2022 it's now the 13th September that's 6 weeks since the doctor issued the letter of motivation and in this space of time the medication has finished and the issue is coming back .I did understand it needed special authorisation but this is now blatant disregard over something that's dear to me .she is 5 years old and does not deserve to go through this when me as a father pays someone R5800 every single month on the 25th it goes to you on time with out fail to recieve service as though I'm approaching a government hospital .do you people not care for people ?is it just about taking money? I receive computer generated emails still busy with query and no shame in indicating it's a computer generated response. query - 080822Q75T0N