NO SERVICE ON A CRITICAL HEALTH MATTER

I have a handicapped daughter 25 years of age. I have now been struggling for a month to obtain a bath lift as she cant assist herself to get in and out of a bath. I submitted all documetation as per Medshield's request on the 10th of July. After receiving no feedback, I phoned them to find out what is happening to the claim. I was told I need to send a dr's motivation, which I did send with the original documentation on the 10th. I resend the motivation on the 18th of July. On the 19th I received an e-mail to inform me that all has been approved. Once again no feedback was received and no payment was made. When I phoned, I was told they need an invoice to pay as they cant pay out on a quotation. I then rectified the matter and send the invoice on the 24th of July. Today is the 8th of August and still no payment has been made for the bath lift. The problem now being that they are unable to make payments, I have no idea what is stopping them. In the meantime I cant get my child in or out of the bath, without hurting myself. My lower back is in constant pain. I now wonder if my back becomes a problem and I cant lift my child anymore, are they going to pay for a caregiver? I am frustrated as I have to keep on phoning them, just to hear another excuse. They are quick to advertise family health, but really what are they doing to their clients?