1 reviews | Active since Oct 2009
No Service at All
Every month I wait for my chronic medication to be sent from Clicks Direct Medicines Johannesburg to Ladysmith. Each month I don't receive my medication and I run out - chronic medication should not run out. My sister, Loraine phones every single month for me as reception on the farm where i live is bad and each month the *********** call centre staff who don't care about the customers at all promise that it will be dispatched the next day. It never is. The staff at clicks direct medicines do not care about your business. My medical aid broker does not help me in any way and tells me there is nothing she can do about it. Please help or find a new service provider. Medical Membership Number: ********** 2743. Ronald McMurray ********** 944.
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Good day,
With reference to your complaint. Kindly note we have escalated this to senior Management at Clicks Direct Medicine as this is unacceptable treatment to our members. The Scheme takes this as a very serious matter and will provide feedback the soonest.
We sincerely apologise for inconvenience caused.
Your sincerely,
Karin Binstead
Medshield Medical Scheme
Good day,
With reference to your complaint. Kindly note we have escalated this to senior Management at Clicks Direct Medicine as this is unacceptable treatment to our members. The Scheme takes this as a very serious matter and will provide feedback the soonest.
We sincerely apologise for inconvenience caused.
Your sincerely,
Karin Binstead
Medshield Medical Scheme
Good day,
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
I can confirm that a representative of Clicks Direct Medicines have been in contact with yourself today reference your complaint. They have advised that a specific contact person will be assisting with your queries going forward.
On behalf of the Scheme, we would like to again unreservedly convey our apologies to you for the poor service received from our service provider. The Scheme’s executives will be addressing these concerns as this is unacceptable treatment.
Should you require any further assistance please contact the Medshield Medical Scheme Contact Centre on ***.
Yours sincerely
Karin Binstead
Medshield Medical Scheme
Good day,
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
I can confirm that a representative of Clicks Direct Medicines have been in contact with yourself today reference your complaint. They have advised that a specific contact person will be assisting with your queries going forward.
On behalf of the Scheme, we would like to again unreservedly convey our apologies to you for the poor service received from our service provider. The Scheme’s executives will be addressing these concerns as this is unacceptable treatment.
Should you require any further assistance please contact the Medshield Medical Scheme Contact Centre on ***.
Yours sincerely
Karin Binstead
Medshield Medical Scheme