NO SERVICE

I AM IN PAIN,I HAVE REQUESTED SPECIAL DENTISTRY AUTHORIZATION LAST WEEK FRIDAY.. A WEEK LATER AND STILL NO ASSISTANCE. I CALLED AND EMAILED AND EXPLAINED THAT I NEED THIS ASAP. WHY SHOULD ONE HAVE MEDICAL AID IF THEY CANT ACCESS WHEN IN NEED??? IM ON MATERNITY LEAVE IM STRUGGLING TO TAKE CARE OF MY CHILD TO THIS CONSTANT PAIN, YOU ARE HONESTLY PLAYING WITH ONE'S LIFE. THIS IS TOTAL INCOMPETENCE,RECKLESS AND NEGLIGENT. SUCH CASES SHOULD BE PRIORITIZED. I FEEL WEAK I WILL TAKE THIS FURTHER WITH COUNCIL OF MEDICAL SCHEMES. YOUR TURNAROUND TIME IS PATHETIC. THIS IS LIVES YOU ARE DEALING WITH