No Resolution to Urgent Query
After multiple queries and escalations I still have no resolution or feedback to query 060720Q2R006. Your customer service has been appalling. You know very well SARS is doing pre-calculated assessments this year and my assessment is based on the massive mistake submitted in my medical tax certificate. I will be the one held liable with SARS for this information but I cannot get anything out of you to correct it!!
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Replies (3)0
Replies (3)
Medshield's replyOfficial
03 Aug 2020, 13:07Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided the soonest.
Yours sincerely,
Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided the soonest.
Yours sincerely,
Medshield
Medshield's reply03 Aug 2020, 13:07
Official
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided the soonest.
Yours sincerely,
Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided the soonest.
Yours sincerely,
Medshield
's updateReviewer Update
03 Aug 2020, 13:21I've been told this already...and yet, here we are.
's update03 Aug 2020, 13:21
Reviewer Update
I've been told this already...and yet, here we are.
's updateReviewer Update
13 Aug 2020, 09:07This query is turning into a never-ending nightmare. If this is how you "prioritise" and "provide feedback" it's a wonder you still have a business to run. 10 days after this complaint and more than a month after the initial query was logged and I am no closer to resolution than I was prior to logging the query.
's update13 Aug 2020, 09:07
Reviewer Update
This query is turning into a never-ending nightmare. If this is how you "prioritise" and "provide feedback" it's a wonder you still have a business to run. 10 days after this complaint and more than a month after the initial query was logged and I am no closer to resolution than I was prior to logging the query.