No Refund and Responce

I have emailed Medshield the proof of payment and the receipt of the Dr that I had to pay upfront on 9Feb'16. <br> On the 10th of Feb they send me an email asking me for the patient details,ICD codes, Dr's practice number ect in order for them to start process the refund back to me.<br> On the 15th of Feb they once again asked for all the details, but this time they need this on a \paper claim\" (which we have never done before when we have submitted a claim for a refund back), so I reply asking for the claim form to be send to me so that I can complete it.<br> Since then NOTHING!!! I have been sending numerous emails but without any help nor any feedback, no phone calls nothing!!!<br> Why do we even bother with a Medical Aid like Medshield...<br> <br> "