No payment, no communication, bad service

My husband was involved in a car accident and he was admitted in a serious state through emergency at the glynnwood hospital in benoni. He was in icu for a few days then in highcare and then in surgical ward all counting up to 10 days in hospital. He was ventilated tests were done, daily blood was taken, ct scans-xrays and ultrasounds, tube feeding and daily doctor-specialist visits was done as well as a jaw operation. Medshield gave the hospital 2 days authorisation only and has not been in contact with the hospital since the 17/09/17. He was admitted on the 13/09/17. Doctors are sending their accounts and some things are bring paid from day to day savings. Our savings are now depleted and accounts are bring rejected. The hospital has send thrm numerous emails, I have proof as I am bring cc in all of them. I have send an email but no response, when you phone they tell you that the hospital did not update from their side, but emails show that they have numerous times. I am bring phoned for accounts now and the medical aid just doesn't respond. I have never experienced bad service like this before and I am not happy about the way things are done. I can be contacted at ********** 569