AM
ANNELIE M
1 reviews | Active since Sept 2018
31 Dec 2024, 11:47
No one cares at Medshield!
They take your hard earned money each month, but when it comes to claims, they simply do not care. They send you mails at 2am in the morning ( on a weekend) to state that your claims have been declined AFTER your get pre-auth. You then lay a complaint and a very nice lady phones you back and says all will be fine and the claims will be paid out.... just to get ANOTHER 2am mail to say once again no payout! Then you try phone them as per their signature and you can't speak to them at all!!! What is the point of going through pre-claim auths etc and jumping through hoops if the medical aid just does not pay out? what do we pay so much money for then each month?
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Replies (2)
Medshield's replyOfficial
31 Dec 2024, 11:50Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Medshield's reply31 Dec 2024, 11:50
Official
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
AM
ANNELIE M's updateReviewer Update
31 Dec 2024, 12:325 working days....when they say to you on the pre-auth mail...please ensure you do the needed before 31 Dec as it is only valid for this year bla bla bla....but they can take their sweet time and treat their clients like rubish!
AM
ANNELIE M's update31 Dec 2024, 12:32
Reviewer Update
5 working days....when they say to you on the pre-auth mail...please ensure you do the needed before 31 Dec as it is only valid for this year bla bla bla....but they can take their sweet time and treat their clients like rubish!