1 reviews | Active since Oct 2017
No Interest - Poor service
I have been a loyal paying member of Medshield for over 5 years and on the 6 September 2017 I called the call centre and requested that a broker come see me as i have a few things I want to clarify - I received a ref number I received no reply I did call a couple of times on that same ref number - the call centre persons just said someone will call - the one time I was even transferred to the brokerage department where I had to leave my details and "someone would call back" no reply- on the 26 September I called again was given an escalation number this will be addressed by the supervisor - I called again yesterday the 3 October nothing has been done- I am just so annoyed that when you want us to take a medical or hospital plan you quick to respond now that I need you - you have not bothered at all POOR SERVICES from your side I am considering changing my medical provider because of this poor service.
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Good day
With reference to your Hello Peter Complaint received on the 04/10/2017.
Kindly provide us with your membership number in order for us to prioritise the investigation and provide you with a prompt response.
Should you require any further assistance please contact the Medshield Medical Scheme contact centre on ***.
Yours sincerely
Medshield
Good day
With reference to your Hello Peter Complaint received on the 04/10/2017.
Kindly provide us with your membership number in order for us to prioritise the investigation and provide you with a prompt response.
Should you require any further assistance please contact the Medshield Medical Scheme contact centre on ***.
Yours sincerely
Medshield
Good day
With reference to your Hello Peter Complaint received on the 04/10/2017.
Kindly provide us with your membership number in order for us to prioritise the investigation and provide you with a prompt response.
Should you require any further assistance please contact the Medshield Medical Scheme contact centre on ***.
Yours sincerely
Medshield
Good day
With reference to your Hello Peter Complaint received on the 04/10/2017.
Kindly provide us with your membership number in order for us to prioritise the investigation and provide you with a prompt response.
Should you require any further assistance please contact the Medshield Medical Scheme contact centre on ***.
Yours sincerely
Medshield
Good day
With reference to your Hello Peter Complaint received on the 04/10/2017.
Kindly note, we have requested for your membership number on numerous occasions in order for us to prioritise the investigation and provide you with a prompt response.
However, to date, we can confirm none has been received.
It should be noted, this complaint is now closed until the membership number is provided.
Should you require any further assistance please contact the Medshield Medical Scheme contact centre on ***.
Yours sincerely
Medshield
Good day
With reference to your Hello Peter Complaint received on the 04/10/2017.
Kindly note, we have requested for your membership number on numerous occasions in order for us to prioritise the investigation and provide you with a prompt response.
However, to date, we can confirm none has been received.
It should be noted, this complaint is now closed until the membership number is provided.
Should you require any further assistance please contact the Medshield Medical Scheme contact centre on ***.
Yours sincerely
Medshield