NO FEEDBACK ON PRE-AUTH NUMBER

I am new to this scheme, however I have no exclusions.<br> <br> I went to my GP who referred me to a Neurologist for further advice. My appointment was this Tuesday and he wanted to admit me to Blaauwberg Netcare for further tests as well as to administer a drip for the inflammation.<br> <br> I waited at the hospital for.4 hours and went home. I follow up daily with the medical aid and still have no answers. While I do understand their procedures, etc, how can it take so long? I am in pain and cannot get treatment. I have emailed and have yet to get feedback.<br> <br> Please can someone assist?