1 reviews | Active since Sept 2017
No customer service evident
I have been trying to contact Medshield through three methods, all proving to be unsuccessful:
1. A broker- I have not received any credible answer as to why or what I need in terms of my correspondence via email.
2. The Medshield Contact Centre- I have attempted to call, and no one is able to provide me with the necessary details on scheme options or as to what the costs are and the coverage I need.
3. The Medshield website- I have attempted to fill in the "contact me back" option three times, and Medhsield has not gotten back to me.
This is unacceptable.
Please address the issue, as I need clarification on the option I have asked for, and the scheme rates and coverage offerred.
Thanking you in advance.
Good day
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided the soonest.
Yours sincerely,
Medshield
Good day
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided the soonest.
Yours sincerely,
Medshield
Good day Matthew
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
With reference to you complaint I can confirm that Nathan Stellenboom from Optivest has been in contact with yourself with regards to your query. I can also confirm that he has resolved your chronic medication enquiry and the scheme has been contacted and feedback was provided to yourself.
We trust you find the above in order.
Yours sincerely,
Medshield
Good day Matthew
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
With reference to you complaint I can confirm that Nathan Stellenboom from Optivest has been in contact with yourself with regards to your query. I can also confirm that he has resolved your chronic medication enquiry and the scheme has been contacted and feedback was provided to yourself.
We trust you find the above in order.
Yours sincerely,
Medshield