1 reviews | Active since Aug 2014
No Customer Service
Phoning Medshield MSO for over 5 hours. Phones just ring and when I did speak to a lady, I still didn't get an answer to my query. I have never experienced this type of service from them before.
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided the soonest.
Yours sincerely,
Medshield
Best regards,
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided the soonest.
Yours sincerely,
Medshield
Best regards,
Good day,
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
I can confirm that a representative from MSO has been in contact with yourself on Friday reference your complaint. Kindly note, the poor service received from MSO has been addressed as this is unacceptable treatment to our members. The Scheme takes this as a very serious matter.
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you as the member is an important partner to our Scheme.
Your sincerely,
Karin Binstead
Medshield Medical Scheme
Best regards,
Good day,
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
I can confirm that a representative from MSO has been in contact with yourself on Friday reference your complaint. Kindly note, the poor service received from MSO has been addressed as this is unacceptable treatment to our members. The Scheme takes this as a very serious matter.
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you as the member is an important partner to our Scheme.
Your sincerely,
Karin Binstead
Medshield Medical Scheme
Best regards,