HVDM
HENRY VAN DER MERWE
1 reviews | Active since Mar 2012
25 Feb 2019, 13:46
NO CARE ATTITUDE,NO REPLY AND OVERALL POOR SERVICE
To start off, I just want say that Medshield always deliver's when it come's to "NO SERVICE", a person can always rely on them for that and nothing else. We are still awaiting for answers regarding query nr 160119Q6DKBK and 010219Q78H9F. There are always people responding via e mail and that's the last feedback you get although they say that they will keep you updated. I WANT ANSWERS THIS WEEK, THERE WAS A HEFTY INCREASE IN CONTRIBUTIONS THIS YEAR AND NOW YOU ARE PAYING EVEN LESS ON CHRONIC MEDICATION BLAMING ALL OTHER PARTY'S BUT YOURSELF'S. SO PLEASE DON'T GIVE ME THE STORY OF 5 WORKING DAY'S, AS THAT IS LONG GONE.
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Replies (2)0
Replies (2)
Medshield's replyOfficial
26 Feb 2019, 07:12Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating. Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days. Yours sincerely, Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating. Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days. Yours sincerely, Medshield
Medshield's reply26 Feb 2019, 07:12
Official
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating. Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days. Yours sincerely, Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating. Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days. Yours sincerely, Medshield
Medshield's replyOfficial
13 Mar 2019, 11:11Good day
With reference to your enquiry regarding: 250219Q8KBDZ As discussed telephonically , please be advised that the chronic medication claim has been reprocessed correctly with no co-payment . In addition to that, please note that treatment plan for Reflex Neuropathic has been approved and the detailed letter has been sent to your personal email address.
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you as the member is an important partner to our Scheme.
Yours sincerely, Medshield
With reference to your enquiry regarding: 250219Q8KBDZ As discussed telephonically , please be advised that the chronic medication claim has been reprocessed correctly with no co-payment . In addition to that, please note that treatment plan for Reflex Neuropathic has been approved and the detailed letter has been sent to your personal email address.
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you as the member is an important partner to our Scheme.
Yours sincerely, Medshield
Medshield's reply13 Mar 2019, 11:11
Official
Good day
With reference to your enquiry regarding: 250219Q8KBDZ As discussed telephonically , please be advised that the chronic medication claim has been reprocessed correctly with no co-payment . In addition to that, please note that treatment plan for Reflex Neuropathic has been approved and the detailed letter has been sent to your personal email address.
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you as the member is an important partner to our Scheme.
Yours sincerely, Medshield
With reference to your enquiry regarding: 250219Q8KBDZ As discussed telephonically , please be advised that the chronic medication claim has been reprocessed correctly with no co-payment . In addition to that, please note that treatment plan for Reflex Neuropathic has been approved and the detailed letter has been sent to your personal email address.
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you as the member is an important partner to our Scheme.
Yours sincerely, Medshield