No authorization number in 8 days for emergency

I have a problem with my lower back and needed an emergency operation done slast week thursday. We mailed everything through the Wednesday prior. The operation was shifted to tuesday, yesterday. I went to hospital and still don't have the operation done still waiting for a authorization number. Yesterday we drove 50km to the hospital for the operation and spend the whole there till 18:00 and still came home not one step further. I am not working now, thus not getting paid. I can't walk, sit, stand, lay down or sleep cause of the pain. I have proof of over R1100 worth of airtime spend up to now trying to sort this out. Every single time u phone its either a different story ( absolutely no communication within medshield ) or you just hold on up until your airtime is finished. Its been a madhouse with calls and mails from last week, even from my doctor, Dr.Fourie, the only neurosurgeon in the area trying to contact them and saying its the worst service he has ever seen from a medical aid. The service is poor and there is absolutely no remorse to the patient ( and main member) who is living with the pain and can't even walk. Unbelievable