NIGHTMARE TO RECIEVE REFUNDS

After 3 months of the waiting period i finally started using my membership card at the start of the month...geting medication on my card as been a great experience with payment being paid almost immediately...but i recently visited a specialist and despite retrieving an authorization from medical aid the specialist insisted on cash first and i requested a refund from medical and was promised it would be done in 5 working days...it as now been 2 full weeks...escalation of my query 3 times and no feedback from any of the agents this is very disappointing indeed. ref 170320QYMRKM...MEMBER NUMBER ***