New Application

I submitted a new application on 26/01/208 and was told on the phone it takes 5-7 working days to process or have any feedback. I have phoned through on 02/02/2018 asking for feedback and told still n progress. I phoned again on 06/02/2018 and was advised still in progress and to call on 08/02/2018. No feedback, no call, no information on the application. Why commit to getting feedback in 5-7 working days if it cannot happen. I was told by the call center agent that he has escalated it, highly doubt it, and that my application is having errors with my partners cell phone, which is factually incorrect as I have checked the form and is correct. I dont see how a cell phone number can delay the application. Obviously Medshield dont want business and doing too well to accept any new applications