My worst nightmare!!!!

I am so disappointed with the recent service and interaction with Medshield, I have never experienced such appalling service from my medical aid...in all honesty I regret leaving discovery for this nonsense of a medical aid. I recently had to get a tooth extraction done and I enquired with their consultant on the WhatsApp platform before going to ensure that the specific procedure would be covered. Right I then headed my way to the dentist, firstly the receptionist and the dentist had been calling for 3hours being sent from pillar to post they were struggling to get confirmation. Was I not so embarrassed then mid-way during my procedure I was told that my medical aid has still not responded mind you I had already been injected the anesthesia and the dentist was busy pulling out the tooth. Ohhh it gets better trust me. I ended up paying cash as I didn't know what I could do but yet I asked a week in advance to avoid such nonsense . I sent my POP and invoice to medshield and till to date I have received my refund. Everyday there's new stories. Ohhh Don't get me started with the incomplete information provided by your consultant Refiloe Morris who reports to Jonathan Dhayanand. STAY AWAY FROM MEDSHIELD!!!!