MOVE WITH THE TIMES PLEASE

I SENT MEDSHIELD AN EMAIL TO AMEND MY BANKING DETAILS. I RECEIVED A RESPONSE BACK THAT I NEED TO PRINT A BANKING DETAILS CHANGE FORM, COMPLETE IT, SCAN IT AND SEND IT BACK IN ORDER FOR THEM TO AMEND THE BANKING DETAILS.

THIS IS TOTALLY RIDICULOUS AS I DONT HAVE ACCESS TO A PRINTER OR A SCANNER AS THE PDF FORM IS NOT EDITABLE LIKE MOST PDF APPLICATIONS FORMS THAT ARE BEING USED IN THIS DAY AND AGE.

SO NOW MY DEBIT ORDER DETAILS WONT BE AMENDED AND SHOULD MY DEBIT ORDER NOT GO THROUGH THEY WILL BE VERY QUICKLY SUSPEND MY MEMBERSHIP

THIS IS NOT BEING CUSTOMER CENTRIC AT ALL