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FARHAAN B

1 reviews | Active since Jul 2016

22 Mar 2017, 18:42

MOST AWFUL PROTOCOLS ON EARTH

<p>WE HAVE BEEN APPLYING FOR CHRONIC MEDICINE COVER FOR NEW MEDICATION </p> <p>WAFARIN</p> <p>PLENISH K </p> <p>ROUVASTATIN </p> <p>FERRIMED </p> <p>ALL OF THE ABOVE ARE MEDICINES THAT SUPPOSED TO BE COVERED UNDER THE SCHEME RULES HOWEVER THEY HAVE SINCE BEEN REVIEWING THE FILE EVERYTIME I CALL IN THEY CLEARLY THING THAT THEY ARE BETTER THAN OUR DOCTORS FURTHER MORE NOT IS MORE FRUSTRATING THAT NOT GETTING ANY FEEDBACK THEY CALL THE DOCTORS ROOMS AND ONE KNOWS HOW BUSY DOCTORS GET THEY ALMOST NEVER GET TO THERE ADMIN UNLESS THE PATIENT CONSTANTLY BUGGS THEM </p> <p>IT IS THAT TIME OF THE MONTH AGAIN WERE WE NEED TO GET MEDICATION AND WE CANNOT BECAUSE MEDSHIELD IS TAKEN THERE OWN TIME TO PROCESS THE APPLICATION ENVEN AFTER I HAVE SUBMITTED THE SUPPORTING DOCUMENTS IT IS VERY DISAPPOINTING TO SEE THE TURN AROUND TIME FOR MEDSHIELD IS SO SLOW I WONDER IF IT COULD BE AS REGARD OF THE ILLEQUIPED CONSULTANTS THAT THEY DEAL WITH </p> <p> </p> <p>THEY ARE REALLY BEGINING TO BECOME A PAIN TO DEAL WITH </p> <p> </p> <p>OTHER MEDICAL AID LIKE DISCOVERY LIBERTY AND BONITAS THERE RESPONSE TIME IS VERY FAST EVEN UNDER CERCUMSTANCES WERE FURTHER MOTIVATION IS NEEDED </p> <p> </p> <p>LASTLY THEY ARE SO ADVANCED IN TECHNOLOGY WE WERE ADMITTED IN HOSPITAL FOR IRON DIFF AND THEY ALSO REQUESTED A MOTIVATION FOR THEM TO APPROVE TREATMENT A REALLY THINK THAT MEDSHIELD STALLS FOR NO REASON I WONDER IF THE PRINCIPAL OFFICER IS BACK FROM LEAVE. THEY SEEM TO BE GETTING MANY SUCH COMPALINTS. LATELY </p> <p> </p>

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Replies (2)
Medshield
Medshield's reply23 Mar 2017, 07:50
Official

Good day Member.

Medshield Medical Scheme has acknowledged your complaint and is currently being investigated.

Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.

Yours sincerely,

Medshield

Medshield
Medshield's reply24 Mar 2017, 11:49
Official

Gooday Farhaan.

Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.

It has been noted that medication requested has been loaded and approved.

We trust you find the above in order.

On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield's commitment to improved service delivery as you are an important partner to our Scheme.


Should you require any further assistance please contact the Medshield Medical Scheme Contact Centre on ***.


Yours sincerely


Cleopas Tseka