Misleading Info leading to Poor service

<p>The people need to be trained again working in the pre-authorazation department. My little one needed to get a Tonsillectomy done and was declined due to us not declaring that he has "RECURRENT TONSILLITIS" when applying for the medical aid.</p> <p>Clearly you people don't know what is recurrent tonsillitis which is happinging 5-7 times in 1 year which he had ONCE in a year which is normal Tonsillitis not Recurrent Tonsillitis. He started to develop Servere Tonsillitis this year February and they declined the authorazation number due to him having it once last year. I have never met a person who got flu and don't have a sore throat, now he is starting to develop Tonsillitis again due to the fact that they declined him to get the operation done. Nevermind the fact that he gets fever over 41 because of the Tonsils and the Doctor said we must remove it asap and due to a lack of medical history of people working at this medical aid I will sit with a sick toddler again.</p> <p> </p> <p>I find it very hard to believe how *********** people like this can work at a Company who workes with the health of our people and kids. And this for a service we pay for over our heads every month. Who are they do decline if we pay for a service every month which we clearly don't get.</p>