Misleading and dumb

Iam very disappointed in this medical aid to think we had a annual review on medical aid and decided to stay on medshield So I called on Wednesday last week to access my wellness benefits and they advised no u have one papsmear yearly where will it be done advised at my doctors rooms she said okay and provided me a *** so here I went to my doctor got there asked for papsmear to be done it was done left, today Iam told it’s not covered I call medshield this girl tells me my annual limits have been reached when did I go for a papsmear coz it was my first time and why the **** was I gonna go knowing my daily limits have been reached. Or and then the other one says no only the papsmear is covered not consultation please advise if papsmear has a ****en home kit or if u need the doctor or nurse to do it. What is covered you are so misleading and we pay your premiums like clockwork work