Meshield sms message suspends membership while premium was paid

Not even worth one star. My premium was not paid and I did a manual payment. Two days later - after sending proof of payment - I received a sms stating that my membership was suspended.

I called the call center on 8 January 2021 at 10:26. The call center agent, Yolanda Joka, was extremely helpful and explained why this happened.

This poses a major risk, as in my mind I am not covered at that particular point due to the sms received. Therefore in case of an emergency my actions would differ from what would have been the case knowing that my membership is active.

You are playing with people's lives! Errors or poor systems on your part can be a life and death situation. This is totally unacceptable. In the mean time I get no credit for an error on Medshield's part. I simply have to sit up with it and face the consequences of poor service, whilst still paying my premium.

Those high payed individuals sit in their air conditioned offices and orders tea and coffee as they wish and the employees, like Yolanda, have to put up with their poor management. Why not have one of them in the call center for a month?