Membership Cancellation

I was assisted by Monare Manyama on 27/03/20 with a medical aid application to Medshield. I wanted to add my child as a beneficiary but Monare didn't take her details, and said we don't have to do that now. Two days later, he calls me and takes her details.

A few days later I recieved an email of membership confirmation from Medshield and my child was not added as a beneficiary. I sent Monare an email asking him why my child is not a beneficiary, he rep**** two days later saying Medshield couldn't find her application. I doubt there is in truth behind that. I give him the details again,and this time around I didn't get confirmation that the application was submitted. I emailed him two days later asking him what's the status on the my child's application, the join date and benefit date (01/05/20) is approaching and I want my child to be a beneficiary on my medical, he never rep****.

I decided to cancel my membership, which I was told I can do so anytime before 01/05/20. My membership was terminated on 22/04/20, before the join date and benefit, but I still have to pay the monthly premium. The gap cover amount, which I was told will be added to my medical aid monthly premium, was debited from my account this morning.

Monare Manyama is a pathetic consultant and a ****. If you're shopping for insurance, don't use Hippo Advisory Services, go directly to the company offering the insurance, because Hippo consultants will ***** you over.