Medshield wrongly terminates membership and not refunding

If there was an option for 0 i would give them 0.

First, when I app**** for membership I did not fill in an application form because I was a member before (about 2yrs ago) and was told they should still have my details.

Membership was approved and when I requested an authorisation It was declined due to no disclosure on the application form. And was told there membership would be terminated.

There consultant who assisted me to join failed to ask me questions about pre existing conditions or explain this to me the process, as i didn't fill in a form where I had to disclose.

The other thing before the authorisation, I got a call from their collections saying my membership is in arrears. How? When you had my banking details to deduct, it was another story - i had to make “arrangement” to pay over 3 months. I made a payment and transfer the money to them which was more that amount agreed on.

While the in a process of terminating my membership they still deduct contributions for the following month including the deference from last month - and mind you this was not the agreement.

Membership was terminated beginning of April this was not even my fault…… but the refund is still not done. We are at the end of April they keep on saying and after 1000 phone calls and emails I still don't have my money back.

They were too quick to take the money, terminate membership but to pay back takes forever.