1 reviews | Active since Nov 2017
Medshield - Worst medical aid
Dependent Eugene S Code 01, has been receiving physiotherapy (ongoing) and occupational therapy (ended earlier in 2018) both was approved by his case manager, Richard Onokolo. There has been endless e-mails between all parties involved, the******s, us, medshield and Richard. Richard urges the the******s not to stop with the therapy session as it is crucial for Eugene's recovery, he is busy loading the authorisation code on the system, but he is experiencing IT problems, but we should not worry, he has authorised it, and everyone will be paid. MSO is now since the beginning of October no longer contracted by Medshield and the authorisation provided by Richard is not honoured. Richard has disapeared from the face of the earth, Medshield staff is unable to use common sense to escalate the problem and sort it out. This is an endless battle and highly frustrating!!! Can someone please sort this out.??? (Richard has also authorised 27 additional physiotherapy sessions that has started in the beginning of september, what now????)
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Good day,
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
As discussed telephonically , Kindly be advised that the account from the 02 to 25 October has been processed to be paid in full on the next payment run.I can confirm that the physiotherapy accounts from July to October 2018 has been processed to be paid in full and the banking details for Elinor ( Occupational therapy) has been loaded , all accounts has been reprocessed and paid on the 12 November 2018.
Medshield
Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
As discussed telephonically , Kindly be advised that the account from the 02 to 25 October has been processed to be paid in full on the next payment run.I can confirm that the physiotherapy accounts from July to October 2018 has been processed to be paid in full and the banking details for Elinor ( Occupational therapy) has been loaded , all accounts has been reprocessed and paid on the 12 November 2018.
Medshield