Medshield Worse Medical Aid Ever - Never Join Medshield

<p>My wife and I was on 2 seperate medical aids. We then decided to move to one medical aid. I was on Medshield and my wife on Discovery. My wife was on Discovery for More than 7 years. I then phoned medshield to ask them to move my wife and son to my medical aid. When I spoke to the guy from medshield he said there would be a waiting period of 3 months. I was fine with the waiting period but did ask him if there's an emergencywill my wife and son be covered for ANY EMERGENCY. </p> <p> </p> <p>The guy said yes we would be covered. I asked him about 5 times are you sure they will be covered for an emergency and he said yes. So going on this we made the decition to move my wife and son from Discovery to Medshield. </p> <p> </p> <p>So in October or November I was away on business and my wife phoned me on a friday or saterday night telling me that my son's Fewer is just under 41 and she can't seem to break the fewer. This was at about 6 at night. I told her we are in a waiting period at medshield but we will be covered in emergencies.</p> <p> </p> <p>She took him to the emergency room at the hospital and they immediatly atmited him into hospital.</p> <p> </p> <p>So he was in hospital for about a week. When the hospital and the doktors send everything through for authorization MEDSHIELD did not approve the claim.</p> <p> </p> <p>I've been talking to medshield for about 4 months and everytime they say they are busy sorting it out. I've even asked them to go listen to the recordings of the day I spoke to the guy from Medshield.</p> <p> </p> <p>They've trasfered me to the supervisor Mokosi and he said he will sort it out and get back to me. Till today he never even phoned me back once.</p> <p> </p> <p>Then next time I phoned they said they will put me through to his teamleader which is Patric and he said they are busy with everything. a week went by then patric phoned me back and said they are still busy trying to sort it out. Now about 5 weeks later I still havent received a phone call back. I phoned today again and neither of them could talk to me.</p> <p> </p> <p>This is really Pathetic Service From MEDSHIELD.</p> <p> </p> <p>In the meantime all the doktors and the Hospital is busy listing me on ITC</p> <p> </p> <p>Now I have a bad credit Record score and this all to medhield that did not cover my sons emergency.</p> <p> </p> <p>Over 4 Months now and they are still busy listing to the recording. If I knew this when I moved my wife to medshield I would have rather moved to Discovery.</p> <p> </p> <p>Pathetic Service from MEDSHIELD</p> <p> </p> <p>If they dont sort this out soon I will go to the newspapers and luckely I'm an IT Specialist and all of this will be posted on all the social media sites from Facebook to Twitter even Google.</p> <p> </p> <p>After that I will contact the Newspapers and the ombudsman and if that still does not work I will design a website dedicated to the Bad service of MEDSHIELD and Rank and advertise it on google and facebook.</p> <p> </p> <p>Reference Number From Medshield : 081216Q1XN83</p> <p> </p> <p>My Name is Andre Nel and this is the worse service I've ever Received from any company in South Africa</p> <p> </p> <p>VERY UNHAPPY</p> <p> </p>