Medshield why must you always be on HELLOPETER for ieffeciency-this is disgusting

Medshield is useless with its customer service agent.I was asked to nominate an FP when I took a Medical aid.Only to findout this FP is not on you networks,and I found out about this when I was making an appointment with the DR to see her.Now i want to change the FP and put another one and I am told it cant be done immediately only by the 1st June and I need to see a DR now.Tell me whose fault is it to have a DR listed in your website that is not in your networks.Now i must suffer becoz of the agreement that you did with the DR while i was not even there.I have 10 GP visits sitting there but i must pay money becoz a blety agent cannot sit in front of the computer and load a FP in my profile.I must pay extra money becoz of mistake done by you.I need a DR asap please load this damn DR. My membership: ********** 7041.