MEDSHIELD SERVICE

We were with Medshield for many years. We cancelled because we thought that the medical aid we joined were better. But we decided to go back to Medshield on a plan that is more or less the same with better cover. We went through a broker (Tendahouse ) and the lady MEGAN - SHE WENT OUT OF HER WAY TO ASSIST - but my problem is we were quoted one amount and now after submitting documentation from prev medical aids ( we were on medical aid since 2004 )they penalize us with a late joinery fee -to void this they want medical aid proof which was sent to them on numerious occasions. - They query their own cancellation date and I must get the certificate for them for their own scheme. We cannot even contact a supervisior on email.

OUR MEDICAL SCHEME HISTORY

01/04/2004 DISCOVERY *** - THEY WANT A CERTIFICATE DATED THE LAST 30 DAYS - IT WAS ON MY HUSBANDS NAME HOW MUST I GET THE CERTIFICATE AS I DO NOT HAVE POWER OF ATTORNEY TO DO SO AND MY HUSBAND IS ON THE ROAD- I DID PROVIDE THEM WITH THE CERTIFCATE

*** MEDIHELP- NO QUERIES - CERTIFICATE WAS SEND TO MEDSHIELD

*** MEDSHIELD MEDIPLUS PRIME - CHANGE PLANS ON 1/1/2025

01/01/2025 -28/2/2025 MEDSHIELD MEDI PLUS COMPACT - THEY SEND ME A CERTIFICATE WITH CANCELLATION DATE 31/3/2025 BUT QUESTION ME ON THAT????? *** DISCOVERY ESSENTIAL SAVER/CLASSIC SMART. CERTIFICATES SEND TO MEDSHIELD -NOW THEY QUERY THE CERTIFICATES BECAUSE IT NOT DATED THE LAST 30 DAYS???