TP
Tanya P
1 reviews | Active since Mar 2017
15 Mar 2017, 10:33
MEDSHIELD RIP-OFF
<p>I terminated my one adult dependant via email on 16 January 2017. One has to give a calendar month's notice so she was cancelled on 28 February 2017.</p> <p>I then sent an e-mail on 28/2/2017 for another adult dependant, simply because she cannot afford to pay the rates and will Be joining on her husband's medical aid. I received a response dated 3 March , saying they now require a letter signed by the main member for terminations. I was never informed of this change in procedures.</p> <p>I had trouble with my email for about a week as my ISP chaned domains and I could only read the email of 3 March on 10 march 2017. I then sent them the scanned in letter on 10 March 2017 and also phoned them to say that I am not going to now leave this dependant on my medical aid until 30 April - just because they changed their procedures about termination - and I was not told about it.</p> <p>I received an email stating that I must send an "appointment" letter(whatever that is?) stating that this dependant has to go on another medical aid for her Company - which is not true?? She is leaving because Medshield is just too expensive!! This was required so that the Board could decide whether to backdate her termination to 31 March BUT I must remember"that is is subjected to scheme committee approval".</p> <p>I wrote them another letter saying I will not back down from this. I gave them a month's calendar notice on 28/2 and they always accepted e-mail instructions - now all of a sudden I had to send a letter, signed? They do not even have my signature on record, so what does that help??</p> <p>I am highly disappointed - I have been on this scheme from 1 Jan 2001, with 4 dependants. My debit order for membership fees has NEVER bounced. It seems they are only interested in keeping you on their scheme for as long as possible!!! Why did they not require a signed letter for my first termination in Feb 2017??</p> <p>I think they will have a hard time justifying this extra month seeing I terminated on 28/2/2017.</p> <p> </p>
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Replies (2)
Medshield's replyOfficial
15 Mar 2017, 15:05Good day Member.
Medshield Medical Scheme has acknowledged your complaint and is currently being investigated.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Best regards,
Medshield's reply15 Mar 2017, 15:05
Official
Good day Member.
Medshield Medical Scheme has acknowledged your complaint and is currently being investigated.
Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
Yours sincerely,
Medshield
Best regards,
Medshield's replyOfficial
27 Mar 2017, 11:21Good day Tanya
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
Kindly be advised that your request has been received actioned accordingly. The dependant was terminated effective 31/03/2017 as per your first email request. It has also been noted that you have been contacted by our membership clerk in this regards.
We trust you find the above in order.
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you are an important partner to our Scheme.
Best regards,
Medshield's reply27 Mar 2017, 11:21
Official
Good day Tanya
Medshield Medical Scheme has acknowledged your complaint and would like to thank you for bringing your concerns to our attention.
Kindly be advised that your request has been received actioned accordingly. The dependant was terminated effective 31/03/2017 as per your first email request. It has also been noted that you have been contacted by our membership clerk in this regards.
We trust you find the above in order.
On behalf of the Scheme, we would like to unreservedly convey our apologies to you for any frustration and inconvenience that you might have experienced as a result of the poor handling of your enquiry. We would further like to provide you with the assurance of Medshield’s commitment to improved service delivery as you are an important partner to our Scheme.
Best regards,