Medshield refusing to register my new-born while I'm on bed rest after caesarian section

I delivered my baby on the 21st of December and was discharged from hospital Christmas eve. This being my 4th ceasarian I am unable to move about still and have no nanny since its December holidays. My parents have COVID and I am unable to get them to assist. On the 29th of December I contacted Medshield to find out how do I add my new born as a dependant the consultant advised that I need to complete a 3 page new -born registration form, which she will mail me and a birth certificate, in which I explained my story of being able to go to Home affairs at the moment and still have till 21 January to get a birth certificate. She then confirmed that the Birth Confirmation for registration of birth at home affairs and medical aid from Mediclinic hospital will be sufficient. She also advised that I will have to pay for my daughter from the day she was born, and not the day the cover will start......which I don't understand if shes not registered or they are now refusing to register without a birth certificate. I then got the form printed, completed them and mailed back with the hospital confirmation. Today I received an email from an Agare Modumedi stating that they wont cover her without a birth certificate. When you call them back, they closed offices cause they out on a function. So why would I be paying for cover from the 21st of December 2021, but they refusing to register my child. Should something happen to my child and she needs medical cover and they out having fun and not putting their clients first. This type of service is very disappointing to me, especially if it concerns a very crucial part of my life and my childs well-being!