Medshield Poor service/***********

I changed my debit order details for my membership fee/subscription. Medshield sent and email confirming the change. I contacted Medshield and also confirmed the new bank details for the debit order. At the end of June I received an email from Medshield stating that my benefits are suspended due to an unpaid debit order. I was unable to contact Medshield telephonically as it was after hours, i sent an email and did an immediate payment for my benefits to be reinstated and queried who will pay my unpaid debit order fees and instant payment fees as it was Medshield's fault. I received a call a few days later from a Shireen Wahab from Medshield advising that they will not cover my bank charges and assured me that the issue has been rectified. Yesterday i got the same emails as the end of June stating that my benefits are suspended due to an unpaid debit order. , even after Medshield confirmed via email on the 27th of June that the debit order details had been updated.

I would like to know from Medshield , who is now responsible for the repeat bank charges and the negative impact on my credit profile due to the errors within their company? It is concerning that I am once again left without medical cover because of the inefficiencies within this organization.

Does Medshield truly value its clients? I am now left without medical cover due to the incompetence of someone in their team. As a previous client of Discovery Health, I regret switching to Medshield due to the poor service experience.

Despite assurance from Shireen Wahab that there would be no further issues, I find myself facing the same problems as the previous month. Medshield your actions have once again jeopardized the medical cover for my children and I.

I am deeply disappointed and frustrated with Medshield.