Medshield - POOR POOR SERVICE

Contiuously a huge battle getting stoma bags paid for my Mother-in-law by Medshield. Suppliers don't want to supply because of non payments. She is a cancer patient and need these bags urgently. Having these bags is already a humiliation for her and now she has run out of these bags because of POOR servive from Medshield. My wife has been communicating with Medshield on my Mother-in-law's behalf for over a year now. Every time my wife phones, she speaks to someone different and for the past two weeks they say "payment is in process". Today, after more than a year, the operator ask my wife if the has a "letter of attorney" to deal with her mother's matters.