Medshield offline from 30 Jan 2023 with no timeframe of when it will be online again

It is unacceptable that the Medshield system is offline for two days that I know off. Yesterday 30 Jan 2023 I had to pay for over the counter medicine out of my own pocket after I've been at Bromhof Dishchem and later the day at Clicks where I waited for nearly an hour at each pharmacy, but the system just timed out. Today I went to the doctor and after an hour at Bromhof Dischem and calls to Medshield where I was informed that they don't know how long the system will be offline and could I pay and claim back. Why should I have to pay and claim back - this is why I have a medical aid. Medshield take my contribution without fail so I expect service without fail. We the clients were not even informed of the offline issue, when it started and when it will be fixed - this is unacceptable.