MEDSHIELD - NOTHING BUT A RIPOFF MEDICAL SCHEME

My 81yr old mother had to get hearing aids. We contacted the medical aid telephonically in September and they confirmed that she is eligible to get the hearing aid - at no point during the conversation did they say that we would have to motivate the spend. We subsequently arranged it through an Audiologist. I submitted the claim on 1 October 2023 at NO POINT during the following two weeks of "processing claim" did anyone bother to advise that we needed to submit the motivation. Today we received an email from Medshield stating they had rejected the claim due to no motivation received. My mother has been out of pocket for a pretty some for 3 WEEKS. Medshield are VERY QUICK to deduct the money off her bank account for her subscription each month - yet when comes to paying out they hassles and haggle and delay with pathetic "in process" emails - suffice to say we will be changing my Mom to another medical aid come January 2024.