Medshield - Not capable nor hassle free

We have been having major challenges with regards to emergency medical procedures authorisations with Medshield. This has been almost six months of correspondence trying to resolve a query. The major problem is either no response or a new person are trying to assist and they either are not following up on history or are in no way committed to getting to a solution. This is very frustrating and very unprofessional.

Their statement of why they are a preferred service provider:" Our capable, friendly staff at our Contact Centre will ensure that you have a hassle-free experience and will provide you with information to give you peace of mind that your medical scheme is always there for you.", is simply NOT the case!!!