NS
Natalie S

1 reviews | Active since Dec 2018

07 Feb 2022, 11:46

Medshield, no shield at all

Worst medical aid to deal with EVER!!! Do not trust Medshield to keep you covered, between their credit control department and the *********** staff at the call centre, you will find yourself paying directly to the medical monthly only to be told you have been suspended because they cannot get their departments / systems to correctly communicate with each other. Yes, I pay directly and am in advance, not even a case of a missed debit order but my cover is suspended.... Thank the pixie dust I didnt need any medical attention

0
Replies (2)
Medshield
Medshield's reply07 Feb 2022, 12:09
Official
Good day, 
 
 Medshield Medical Scheme has acknowledged your complaint and is currently investigating.
 
 Kindly note that your concerns have been prioritised and feedback will be provided within 5 working days.
 
 Yours sincerely,
 Medshield
NS
Natalie S's update07 Feb 2022, 12:40
Reviewer Update
Just to help you... Your call centre said the joining date cannot be back dated to 1 December 2021, but your credit control department can miraculously do it and then not debit my account and suddenly suspend me. Get ready Medshield, the games are about to begin