Medshield Network Department

Good Day,

I have requested to be assisted with getting our practice on the medshield network on the 20/11 and to date no assistance.

Below is my attempts to get help from the call centre number *** and all I was advised is the ticket is open but not attended to.

We are a day hospital and have patients that is with Medshield their medical procedures on hold due to not being on the Medshield Network. There is no sense of urgency from the email address I was provided and none of the agents can assist with getting the criteria or requirements to be added on the network, and it is unacceptable that I am unable to speak to the network department when they clearly not attending to email requests and they don’t have a contact number.

I need immediate assistance by the department and management with Medshield as I have been very patient and followed the turnaround time but it has been 2 weeks since my request and to get some feedback I have sent this to (hello peter) as a review. Medshield members are unable to use our facilities because the network department has the ticket open but not allocated to an agent it has been that status since 20 November 2024. And requesting to speak to the network department is impossible because they only deal with emails, which is unacceptable.

I have made several calls to the centre and all the responses are it has been escalated.