MEDSHIELD MEDICAL AID...STAY AWAY!

I have been a client of Medshield Medical Aid for 10 years now. Never had any issues, until now.

In October 2024 my daughter's pediatrician admitted her to hospital to run test. He was concerned because he could said her lungs are not clear and she had shortness of breath.

You can imagine the shock when every single account was rejected by Medshield. The excuse from Medshield was that the tests did not confirm the diagnosis of the Pediatrician. I am no medical expert, but is that not the point of the tests? To make sure of a diagnosis? The Pediatrician will make a diagnosis after examination of the patient and then request the necessary tests to confirm. We are also now being punished for Medshield and the Pediatrician not being in agreement about the diagnosis.

This was the first time my daughter was admitted to hospital for test (accept for grommets). The Pediatrician tells you he is concerned they must do test, you as parent do not question it. You do what is in the best interest of your child. Apparently, Medshield disagrees.

Our broker is having zero luck with Medshield in sorting this out. I am already starting to look into a new medical aid for next year. I am not going to go through this hassle every single time.

I have been a loyal client of Medshield for 10 years, and this is the treatment I get for being loyal.

Thanks for nothing.

Kind regards Marileze