Medshield Medical Aid, Slogan should be (How can we not Pay for your procedure)

My Father , age 68 member of Medshield medical Aid (Mediphilla Plan) was just rejected over the phone for a much needed opperation to his right arm that he currently cannot lift without having excruciating pain.

The Lack of transparency from medshield is worrysome and disgisting. Where is the public list of prescibed minimum benefits and what is covered as in-hopital procedures. Is the denial of medical care based on the basis of what plan you are on , "Higher Plan = Oprations and better care , lower plan members should fend for themselves ? Or is it just pure ignorance from the individuals that decide who can get proper care. Either Way Medshield should be ashamed of there conduct (no duty of care just coroprate greed) , and dont even deserve a 1 rating.